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What’s in your bag

FAQS

Got a question? Check out the Frequently Asked Questions below that might relate to you query. If what you’re looking for isn’t there, feel free to contact us by email at info@modomsurf.com, and we’ll get back to you as soon as we can.

How much is shipping?

FREE shipping anywhere in Australia. $20 for Shipping to New Zealand.

Which countries do you ship to?

Currently we only ship to addresses within Australia and New Zealand.

How long will it take for my order to arrive?

Please allow 3-5 business days for Australian delivery.

What are my payment options?

PayPal or credit cards.

Do you deliver to PO boxes?

Yes we do!

I haven’t received a confirmation email yet?

If you have not received a confirmation of a successful order within 1 hour – please contact us to make sure your order has been received.

What’s the status of my order? How do I track my order?

You can check on its status at any time using the tracking information we provide once shipped.

How do I change or cancel an order?

If for any reason you would like to change/cancel your order, please contact customer service at info@modomsurf.com as soon as possible.  Keep in mind our system is designed to fulfill orders as quickly as possible. As a result, we cannot change an order once it has been shipped and will work with you to return and exchange/refund the product.

I have received my order but an item is incorrect, what do I do?

At Modom we make every effort to ensure that we ship to you promptly and correctly, but every now and then Jack has a melt in the warehouse because he’s talking on the phone while picking an order, about surfing most likely. If you have received an item different to the one you ordered, please contact our customer service team via email info@modomsurf.com and they will be able to resolve it for you.

Can I get a refund or make an exchange?

Returns will be honoured up to 30 days from when the product was received. Please make sure that you have carefully reviewed your order prior to finalizing your purchase. Modom products are warranted against manufacturer’s defect email info@modomsurf.com for claims.

Returns will only be accepted when:
Items are in their original condition – in their original packaging including tags.