Skip to main content Switch to usa siteSwitch to usa Site

What’s in your bag

Returns

WHY DID YOU CALL OR E-MAIL ME TO VERIFY MY ORDER?

For your own security and protection, if in the normal course of fraud control we find something suspicious regarding your order, we will call or e-mail you to verify your information.

Can I get a refund or make an exchange?

All sales are final, however returns will be honoured up to 30 days from when the product was received. Please make sure that you have carefully reviewed your order prior to finalizing your purchase.

Returns will only be accepted when items are in their original condition – in their original packaging including tags.

Australian Consumer Law – Warranty Against Defects and returns.

Modom products are warranted against manufacturer’s defect (from date of purchase) for:

  • 30 days for apparel
  • 30 days for bags
  • 30 days for Accessories

Products covered by the Modom warranty will be replaced at MODOM’s discretion.

APPAREL: The following defects are covered by the MODOM warranty when claims are made within the warranty time:

  • Fraying of fabric and trims (not following wash care instructions will not fall under this warranty)

BAGS: The following defects are covered by the MODOM warranty when claims are made within the warranty time:

  • Fraying/ripping of fabric/materials under normal use

ACCESSORIES: The following defects are covered by the MODOM warranty when claims are made within the warranty time:

  • Fraying/ripping of fabric/materials under normal use

What’s not covered:

The following are NOT covered by the MODOM warranty nor are the above covered when any of the following are prevalent:

  • Deterioration as a result of water abuse
  • Cuts, scratches, burns, etc.
  • Shrinkage from overexposure to extreme heat
  • Damage caused by negligence, misuse or alteration of products
  • Damage caused by wetting non-waterproof products

Any problem not listed above will be evaluated on an individual basis by Modom.

If your Modom Product has any of the above defects, and you fall within the warranty timeline, please return your products, with proof of purchase (e.g. your credit card statement, tax invoice, order confirmation or receipt), to us at:

Where do I ship returns?

You may ship your return to the following address within 30 days of receiving the product:

Modom Surf
8 Winki Way
Torquay, VIC 3228

The only costs to you of making a claim under the returns policy are those expenses associated with returning the goods where you are required to pay for this.  The benefits to you outlined above are in addition to any other rights and remedies you may have under the Australian Consumer Law (ACL).

I purchased a Modom product from another retailer. How do I handle returns?

Unfortunately, we can only accept returns for purchases made through modomsurf.com please return to store of original purchase.

Following is the mandatory statement required by the Australian Consumer Law:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.